{"id":1968,"date":"2021-02-24T06:23:00","date_gmt":"2021-02-24T06:23:00","guid":{"rendered":"https:\/\/kiitos.com.mx\/blog\/?p=1968"},"modified":"2021-02-23T18:30:30","modified_gmt":"2021-02-23T18:30:30","slug":"recuperar-pacientes-consulta","status":"publish","type":"post","link":"https:\/\/kiitos.com.mx\/blog\/recuperar-pacientes-consulta\/","title":{"rendered":"5 formas de recuperar a tus px descontentos"},"content":{"rendered":"\t\t
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5 formas de recuperar a tus px descontentos<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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La mayor\u00eda de los m\u00e9dicos o nutri\u00f3logos nos hemos tenido que enfrentar a pacientes descontentos con nuestros servicios.<\/p>\n

<\/p>\n

O incluso con nuestros honorarios, con el producto que manejamos o porque no tienen los resultados que ellos esperan.<\/p>\n

<\/p>\n

De hecho, pocos son los pacientes que buscan al profesional de la salud para bajar de peso con una buena predisposici\u00f3n.<\/p>\n

<\/p>\n

Sin embargo, no debes desilusionarte, ni enga\u00f1arte.<\/p>\n

<\/p>\n

Cualquier persona que da un servicio, ya sea a nivel de salud o a nivel empresarial, va a encontrarse con clientes descontentos.<\/p>\n

<\/p>\n

La cuesti\u00f3n es, una vez cruzada la l\u00ednea de la insatisfacci\u00f3n, \u00bfc\u00f3mo actuar para que vuelvan a \u201cnuestro lado\u201d?<\/p>\n

<\/p>\n

\u00bfC\u00f3mo les transmitimos que ha sido un malentendido y que la relaci\u00f3n puede seguir adelante?<\/p>\n

<\/p>\n

C\u00f3mo reconquistar a tus pacientes descontentos.<\/p>\n

<\/p>\n

Aqu\u00ed tienes algunas sugerencias que te ayudar\u00e1n a recuperar a tu paciente cuando se ha marchado de tu cl\u00ednica con la intenci\u00f3n de ya no volver:<\/p>\n

<\/p>\n

1. Escucha su queja de manera activa.<\/strong><\/h2>\n

<\/p>\n

Si tu paciente presenta una queja, lo principal es agradecerle su sinceridad.<\/p>\n

<\/p>\n

T\u00fa debes mantener siempre un tono de voz profesional y tranquilo, y siempre darle la oportunidad de hablar.<\/p>\n

<\/p>\n

Recuerda que el px siempre, siempre, siempre va a tener la raz\u00f3n ( y aunque no la tenga) t\u00fa siempre debes darle la razon.<\/p>\n

<\/p>\n

Bajo ninguna circunstancia debes entrar en una batalla verbal con el paciente.<\/em><\/p>\n

<\/p>\n

El paciente molesto debe sentir, sobre todo, que se le escucha, que sus quejas se toman en serio y que se van a tomar las medidas apropiadas al respecto.<\/p>\n

<\/p>\n

En este punto, la\u00a0comunicaci\u00f3n no verbal\u00a0resulta tambi\u00e9n clave.<\/p>\n

<\/p>\n

2. Mu\u00e9strale un nivel adecuado de empat\u00eda y humanidad.<\/strong><\/h2>\n

<\/p>\n

Es importante tambi\u00e9n que muestres empat\u00eda, humanidad e incluso humildad frente al paciente descontento.<\/p>\n

<\/p>\n

Piensa que tu paciente se pone en tus manos por completo,\u00a0conf\u00eda plenamente\u00a0en lo que le dices, en el programa que le das, en el producto que le vendes y en el importe de tus honorarios profesionales.<\/p>\n

<\/p>\n

Por ello, se merece tu respeto y empat\u00eda cuando considera que alguna de tus acciones ha sido poco satisfactoria para \u00e9l o ella.<\/p>\n

\"\u00bfC\u00f3mo<\/p>\n

<\/p>\n

3. Crea un plan escrito de respuesta.<\/strong><\/h2>\n

<\/p>\n

Con el tiempo, aprender\u00e1s cu\u00e1les son los motivos principales detr\u00e1s del descontento de tus pacientes.<\/p>\n

<\/p>\n

Tambi\u00e9n sabr\u00e1s cu\u00e1les han sido los m\u00e9todos que han funcionado y cu\u00e1les no, a la hora de tranquilizarlos.<\/p>\n

<\/p>\n

Resulta muy \u00fatil plasmar las respuestas posibles en un documento por escrito.<\/em><\/p>\n

<\/p>\n

De esa forma puedes hacer frente de manera r\u00e1pida, eficaz y humana a las preocupaciones de tus pacientes.<\/p>\n

<\/p>\n

Las respuestas pueden ser modificadas con el tiempo, dependiendo de tus experiencias, pero una respuesta est\u00e1ndar que se adapte a las circunstancias, es una forma inteligente de manejar a un cliente molesto.<\/p>\n

\"\u00bfC\u00f3mo<\/p>\n

<\/p>\n

4. Forma adecuadamente al personal encargado de atender al paciente.<\/strong><\/h2>\n

<\/p>\n

Una vez tengas tu plan escrito de respuesta, es el momento ideal para formar a tu equipo.<\/p>\n

<\/p>\n

Ens\u00e9\u00f1ales el proceso y expl\u00edcales cu\u00e1les son los pasos que deben seguir para calmar al paciente descontento y guiarlo a seguir con su m\u00e9todo para bajar de peso.<\/p>\n

<\/p>\n

En una situaci\u00f3n de este tipo, habitualmente cargada de tensi\u00f3n, evita las improvisaciones.<\/em><\/p>\n

<\/p>\n

Cuanto m\u00e1s claro sea el protocolo a seguir, mayor probabilidad de alcanzar el \u00e9xito.<\/p>\n

\"\u00bfC\u00f3mo<\/p>\n

<\/p>\n

5. Informa al paciente de sus opciones.<\/strong><\/h2>\n

<\/p>\n

Tras agradecerle al paciente su visita y hablarle con paciencia, le debes comunicar por qu\u00e9 tomaste las decisiones con las que no est\u00e1 de acuerdo.<\/p>\n

<\/p>\n

Si el paciente sigue estando descontento, puedes ofrecer un descuento en el producto u ofrecerle una consulta gratis.<\/p>\n

<\/p>\n

Esto te har\u00e1 ganar su confianza de nuevo, al reconocer tu intenci\u00f3n en ayudarle desde el primer momento.<\/p>\n

<\/p>\n

Normalmente, los pacientes agradecen que les muestres tu lado m\u00e1s c\u00e1lido y cercano.<\/em><\/p>\n

<\/p>\n

Al fin y al cabo, tambi\u00e9n somos humanos, y esa humanidad (tal vez inesperada), es lo que va a reconquistar a tus pacientes descontentos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\u00a1Comparte este post!<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Comentar 5 formas de recuperar a tus px descontentos La mayor\u00eda de los m\u00e9dicos o nutri\u00f3logos nos hemos tenido que enfrentar a pacientes descontentos con nuestros servicios. O incluso con nuestros honorarios, con el producto que manejamos o porque no tienen los resultados que ellos esperan. De hecho, pocos son los pacientes que buscan al […]<\/p>\n","protected":false},"author":2,"featured_media":1970,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[1794],"tags":[1862,1718,198,1731],"class_list":["post-1968","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coaches","tag-coaches","tag-consulta","tag-kiitos","tag-paciente"],"yoast_head":"\n\u25b7 5 formas de recuperar a tus pacientes descontentos<\/title>\n<meta name=\"description\" content=\"\u00bfPiensas que proximamente vas a perder a tus pacientes descontentos? Aqu\u00ed te damos 5 consejos para que tu consulta no se va afectada.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/kiitos.com.mx\/blog\/recuperar-pacientes-consulta\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 formas de recuperar a tus px descontentos\" \/>\n<meta property=\"og:description\" content=\"\u00bfPiensas que proximamente vas a perder a tus pacientes descontentos? 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